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Error Messages

This guide provides explanations for common error messages encountered on the CustomGPT.ai Researcher platform and the steps to resolve them.

Authentication Errors​

Authentication Required​

  • Description: The user is not signed in.
  • Cause:
    • User session has expired.
    • User is attempting to perform an action without being logged in.
  • Solution:
    1. Log in using your Google account.
    2. Ensure your session is active while using the platform.

Invalid API Key​

  • Description: The API key is missing or invalid.
  • Cause:
    • API key not entered in account settings.
    • The entered key is incorrect or expired.
  • Solution:
    1. Go to Account Settings and check if a valid API key is entered.
    2. Retrieve your API key from the CustomGPT.ai Profile.
    3. Re-enter the key and save the settings.

Project and Input Errors​

No Projects Found​

  • Description: No projects associated with the user's API key.
  • Cause:
    • The user has not created any projects in the dashboard.
  • Solution:
    1. Log in to the CustomGPT.ai dashboard.
    2. Create a new project under the "Projects" section.

Project ID Missing​

  • Description: The Project ID field is empty.
  • Cause:
    • User did not select a project before generating content.
  • Solution:
    1. Select a project from the dropdown in the "Project ID" field.
    2. If no projects are listed, create one in the dashboard.

Invalid Title​

  • Description: The provided title is invalid or too long.
  • Cause:
    • The title is empty or exceeds the character limit (250 characters).
  • Solution:
    1. Ensure the title field contains valid text.
    2. Keep the title under 250 characters.

Content Generation Errors​

Task ID Missing​

  • Description: A task could not be initiated.
  • Cause:
    • System error during task initialization.
  • Solution:
    1. Retry the operation.
    2. Contact support if the issue persists.

Error in Content Generation​

  • Description: An unexpected error occurred while generating content.
  • Cause:
    • Server-side processing issue.
    • API request failed due to invalid input.
  • Solution:
    1. Verify all input fields are correct.
    2. Check your API key and subscription status.
    3. Retry the task after ensuring all fields are valid.

Performance Errors​

Rate Limit Exceeded​

  • Description: Too many API requests were sent in a short period.
  • Cause:
    • The user exceeded the rate limits of the CustomGPT.ai API.
  • Solution:
    1. Reduce the frequency of API calls.
    2. Implement rate limiting in your application logic.
    3. Upgrade to a higher-tier plan for increased limits.

Slow Processing​

  • Description: The system is taking longer than usual to process the request.
  • Cause:
    • High server load during peak hours.
  • Solution:
    1. Generate content during off-peak hours.
    2. Upgrade to a premium plan for priority processing.

General Errors​

Unexpected Error​

  • Description: An unknown error occurred.
  • Cause:
    • Internal server error or unhandled exception.
  • Solution:
    1. Refresh the page and retry the operation.
    2. If the error persists, contact support with details of the error.

Network Error​

  • Description: Unable to connect to the server.
  • Cause:
    • User's internet connection is unstable.
    • Server downtime.
  • Solution:
    1. Check your internet connection.
    2. Retry after a few minutes.

Invalid Input​

  • Description: One or more fields contain invalid data.
  • Cause:
    • Input fields do not meet validation criteria.
  • Solution:
    1. Review the input fields for errors.
    2. Ensure all required fields are filled correctly.

Notifications and Email Errors​

Notification Not Sent​

  • Description: The user did not receive a task completion notification.
  • Cause:
    • Email delivery issues or incorrect email address.
  • Solution:
    1. Check your spam or junk folder.
    2. Verify your email address in Account Settings.

Tips for Troubleshooting​

  1. Always verify input fields for errors before submitting.
  2. Ensure your subscription is active and matches the plan requirements.
  3. If an error persists, contact support at hello@customgpt.ai with a screenshot or detailed description of the issue.