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Sources and Citations

When utilizing the Custom Knowledge feature in CustomGPT.ai, the quality and reliability of your AI-generated content heavily depend on the sources you provide. Curating authoritative and relevant materials ensures that the AI delivers accurate and trustworthy information.

Importance of Quality Sources​

High-quality sources are the backbone of credible AI outputs. They provide the factual foundation upon which the AI builds responses, ensuring that the information is:

  • Accurate: Reflects true and verified data.
  • Relevant: Pertains directly to the subject matter.
  • Authoritative: Originates from reputable and recognized entities.

By carefully selecting your sources, you enhance the AI's ability to generate content that is both informative and reliable.

To build a robust custom knowledge base, consider incorporating the following types of sources:

1. PDF Documents​

  • Use Cases: Whitepapers, research articles, manuals, and reports.
  • Benefits: Provide in-depth information and are often peer-reviewed, ensuring credibility.

Tip: Ensure PDFs are text-based (not scanned images) to facilitate proper data extraction.

2. Website Sitemaps​

  • Use Cases: Comprehensive indexing of a website's pages.
  • Benefits: Allows the AI to understand the structure and hierarchy of information on a site.

Tip: Enable CustomGPT.ai's "Auto Sync" feature to regularly update sitemaps to reflect the most current content.

3. Authoritative Webpages​

  • Use Cases: Specific articles, blog posts, or pages from reputable websites.
  • Benefits: Offers targeted information from trusted sources.

Tip: Build a custom sitemap from the curated list of articles or online links.

4. YouTube Videos​

  • Use Cases: Tutorials, lectures, and informational videos.
  • Benefits: Provides visual and auditory learning materials.

Tip: Use videos with transcripts to enable the AI to process the content effectively.

5. Podcasts and Audio Files​

  • Use Cases: Interviews, discussions, and audio documentaries.
  • Benefits: Offers diverse perspectives and expert insights.

Tip: CustomGPT.ai will automatically transcribe the audio content using OpenAI Whisper.

Best Practices for Curating Sources​

To maximize the effectiveness of your custom knowledge base, adhere to the following best practices:

1. Ensure Content Quality​

  • Brand: Use your brand's assets like website, support site, Youtube channel, etc.
  • Accuracy: Verify that the information is correct and up-to-date.
  • Relevance: Select sources that directly relate to your intended topics.
  • Authority: Choose materials from reputable authors or organizations.

2. Update Regularly​

  • Content Refresh: Enable CustomGPT's "Auto Sync" feature to keep the content up-to-date. Failure to do so could result in hallucinations and could skip the latest content from your sources.
  • Remove Obsolete Data: Eliminate outdated or irrelevant materials to maintain accuracy.
  • Upload Latest Content: Update your custom knowledge with your latest papers or technical files.

Citing Sources in AI-Generated Content​

Transparency in AI-generated content is crucial. Proper citation of sources enhances credibility and allows users to verify information.

Best Practices for Citations​

  • Attribution: Clearly indicate the origin of information, especially when directly quoting or closely paraphrasing. The CustomGPT.ai Researcher does this automatically, but you should add citations in post-processing.
  • Formatting: Use a consistent citation style (e.g., APA, MLA) throughout the content.
  • Accessibility: Provide links to original sources when possible, enabling readers to access the full context.